{"id":664,"date":"2022-06-03T22:38:03","date_gmt":"2022-06-03T22:38:03","guid":{"rendered":"https:\/\/villagraca.pt\/privacy-policy\/"},"modified":"2022-06-05T01:57:13","modified_gmt":"2022-06-05T01:57:13","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/villagraca.pt\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;100&#8243;][vc_column_text]\n<ul>\n<li><span style=\"color: #808080;\"><strong>Framing<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">This Privacy Policy establishes the commitment of the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> with its Customers, in terms of protection of personal data, with a view to strengthening and consolidating their relationship of trust and proximity.<\/span><\/p>\n<p><span style=\"color: #808080;\">Through this Privacy Policy, the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> informs its Customers about the treatments it carries out with their data, as well as the rights it recognizes as holders of personal data.<\/span><\/p>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> acts in strict compliance with the principles described in this policy, Regulation (EU) 2016\/679 (General Regulation on Data Protection &#8211; RGPD) and the applicable data protection legislation, in all personal data processing activities that are of the your responsibility. The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments <\/strong>processes personal data through various operational and technical means that support the activities of its business processes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong>Goals<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The Privacy Policy, as a communication instrument, has as main objectives:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\">Reinforce and consolidate the relationship of trust and proximity to the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> with its Customers;<\/span><\/li>\n<li><span style=\"color: #808080;\">Demonstrate transparency in the processing of personal data carried out by the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>;<\/span><\/li>\n<li><span style=\"color: #808080;\">Inform Customers of their rights, as holders of personal data, and how they can exercise them;<\/span><\/li>\n<li><span style=\"color: #808080;\">Informing Customers about the Persons Responsible for the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> to whom they can request the exercise of their rights, or clarify how their personal data are processed;<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong>Scope of application<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The Privacy Policy applies exclusively to the processing of personal data carried out by the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, in the context of the intended purposes. For the purposes of this Privacy Policy, any and all information relating to an identified or identifiable natural person is considered personal data. Customers who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity, are identifiable.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong>Privacy Policy<\/strong><\/span><\/li>\n<li><span style=\"color: #808080;\"><strong><em>Our commitment<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The protection of your personal data is a priority for the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>. We are committed to only processing your personal data that are strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices, in the field of security and protection of personal data.<\/span><\/p>\n<p><span style=\"color: #808080;\">Whenever your personal data are processed by contracted entities, the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> will require these entities to present the same level of guarantee of privacy and security in terms of protection of personal data.<\/span><\/p>\n<p><span style=\"color: #808080;\">We want to earn your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, assuming, with great seriousness and commitment, our responsibilities regarding the protection of your personal data.<\/span><\/p>\n<p><span style=\"color: #808080;\">Whenever you have any doubts about the processing of your personal data, we will be available to help you, through <a style=\"color: #808080;\" href=\"mailto:geral@villagraca.pt\">geral@villagraca.pt<\/a>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>What is personal data and what categories of data do we process in <\/em><\/strong><strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<em>?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium on which it is presented, capable of identifying a person. Examples of categories of personal data processed by the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Identification and contact data:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">Name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, profession, marital status, educational qualifications, payment data, electronic identifiers (digital login credentials), etc..<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Relationship with the Company:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">History of visits, products and services that you searched for, bought or subscribed to.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Profile:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">Tastes, interests and preferences, in their relationship with the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Image:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">Video surveillance systems (CCTV) are installed to ensure the safety of all who visit us.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>Who is responsible for processing your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The entities responsible for processing your personal data is the company:<\/span><\/p>\n<p><span style=\"color: #808080;\"><strong>IIFPG \u2013 Sociedade de Investimentos, Lda.<\/strong><strong>.<\/strong><\/span><\/p>\n<p><span style=\"color: #808080;\">Rua Dr. Hil\u00e1rio Barreiro Nunes Lote 50 A \u2013 Armaz\u00e9m 1 2005-002 V\u00e1rzea \u2013 Santar\u00e9m<\/span><\/p>\n<p><span style=\"color: #808080;\">Tel: +351 243 323 934;<\/span><\/p>\n<p><span style=\"color: #808080;\">Email: <a style=\"color: #808080;\" href=\"mailto:geral@villagraca.pt\">geral@villagraca.pt<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>In what situations do we process your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">In <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> we process your personal data with your consent, when you make a purchase, when you hire a service or when you use our website. This treatment can be done orally, in writing or through our website.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>For what purposes do we process your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> guarantees that your personal data is processed only for the purposes communicated to you, not being used for any other purpose. Thus, we process your personal data to guarantee the quality of the service we provide you and to be able to better respond to your needs.<\/span><\/p>\n<p><span style=\"color: #808080;\">Some examples of purposes for which we may use your personal data:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\">Communication with customers and clarification of doubts;<\/span><\/li>\n<li><span style=\"color: #808080;\">Processing requests for information;<\/span><\/li>\n<li><span style=\"color: #808080;\">Direct marketing communications (if you have consented to the processing of your personal data for this purpose);<\/span><\/li>\n<li><span style=\"color: #808080;\">Request for services\/products;<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>On what basis do we process your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">These are the circumstances that allow us to process your personal data:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Your express consent<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">either in writing or orally, for example, for direct marketing purposes, so that you receive emails or SMS messages from the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments.<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>The execution of a contract<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">who celebrated with the<strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, such as, for example, a contract for the purchase and sale of products or services purchased from <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments.<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Compliance with a legal obligation<\/u><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"color: #808080;\"><u>The legitimate interest of <\/u><strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">for example, arising from the collection of suggestions\/complaints, for the purpose of improving the quality of the service provided.<\/span><\/p>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> undertakes to process your personal data in a way that guarantees the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>How long do we keep your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">We only keep your personal data for the period strictly necessary to fulfill the purposes identified above, within the legal limits. At the end of the defined retention period, the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> undertakes to eliminate, destroy or anonymize your personal data. In general, the<strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> retains transaction data for a period of 10 years, this being the period defined by law, as well as the maximum reasonable period of useful life of our equipment.<\/span><\/p>\n<p><span style=\"color: #808080;\">Regarding video surveillance, we only keep your personal data for a period of 30 days, by legal imposition and for the legally defined purposes. You may request additional information from us regarding the retention periods of your personal data, through<a style=\"color: #808080;\" href=\"mailto:geral@villagraca.pt\">geral@villagraca.pt<\/a>.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>To whom do we transmit your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">Whenever necessary the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> may transmit your personal data to third parties &#8211; partner companies of the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, for example:<\/span><\/p>\n<p><span style=\"color: #808080;\">&#8211; providers of services for the transport of goods \u2013 only and exclusively for the purpose of performing a service that you have contracted, such as the delivery of a product to your home;<\/span><\/p>\n<p><span style=\"color: #808080;\">&#8211; Financial Institution;<\/span><\/p>\n<p><span style=\"color: #808080;\">&#8211; to State entities, such as the Tax Authority &#8211; your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>What are your personal data protection rights and how can you exercise them?<\/em><\/strong><\/span><\/li>\n<li><span style=\"color: #808080;\"><u>Right of access to information:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can obtain confirmation of what your personal data is processed by the <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, as well as the respective information about the purposes of the treatment or the retention periods of such data.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Right of rectification:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can ask to change your personal data that is incorrect or incomplete.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Right to erase data:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can ask to delete your personal data, provided that there are no legal requirements for its conservation.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Right to portability:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You may receive the personal data you have provided to us in a structured, machine-readable digital format.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Right of Opposition:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can oppose or withdraw the consent you previously gave to the processing of your personal data.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><u>Right to limitation of treatment:<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can request the limitation of the processing of your personal data, in the form of:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\">Treatment suspension;<\/span><\/li>\n<li><span style=\"color: #808080;\">Limitation of the scope of processing to certain categories of data or processing purposes.<\/span><\/li>\n<li><span style=\"color: #808080;\"><u>Right not to be subject to automated individual decisions (profiling):<\/u><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by the<strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, based on your tastes, interests and preferences, search and purchase history, etc., namely to provide a quality service and tailor marketing communications.<\/span><\/p>\n<p><span style=\"color: #808080;\">You can exercise these rights in writing, through <a style=\"color: #808080;\" href=\"mailto:geral@villagraca.pt\">geral@villagraca.pt<\/a>.<\/span><\/p>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> will carry out a careful analysis of requests, assessing their legitimacy and relevance, committing to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>Cookies<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> uses cookies on its websites that allow us to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.<\/span><\/p>\n<p><span style=\"color: #808080;\">The placement of cookies not only helps websites to recognize the user&#8217;s device the next time they visit us, but it will also be essential for their functioning.<\/span><\/p>\n<p><span style=\"color: #808080;\">The cookies used by <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong>, on all their websites, they do not collect personal information that allows the user to be identified, saving only generic information, namely, the form and\/or location of the user&#8217;s access and the way in which the Websites are used. Cookies only retain information related to user preferences.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #808080;\"><u>Session Cookies:<\/u> These are temporary cookies that remain in the browser&#8217;s cookie file until the browser leaves the website, so there is no record on the user&#8217;s hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the website.<\/span><\/p>\n<p><span style=\"color: #808080;\"><u>Analytics Cookies:<\/u> They are those that are well treated by us or by third parties, allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services that we make available to you.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #808080;\"><u>Advertising cookies:<\/u> They are those that are well treated by us or by third parties, allow us to manage more effectively the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your browsing profile.<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>How do we protect your personal data?<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">The <strong>Villa Gra\u00e7a \u2013 Hostels &amp; Apartments<\/strong> has a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction.<\/span><\/p>\n<p><span style=\"color: #808080;\">In terms of information security, we assume the same commitment to continuous improvement by which we are guided in our daily activity.<\/span><\/p>\n<p><span style=\"color: #808080;\">Among others, we highlight the following measures:<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\">Restricted access to your personal data;<\/span><\/li>\n<li><span style=\"color: #808080;\">Storage and transmission of personal data securely;<\/span><\/li>\n<li><span style=\"color: #808080;\">Protection of information systems through devices that prevent unauthorized access to your personal data;<\/span><\/li>\n<li><span style=\"color: #808080;\">Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;<\/span><\/li>\n<li><span style=\"color: #808080;\">Regular monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;<\/span><\/li>\n<li><span style=\"color: #808080;\">Redundancy of personal data storage, processing and communication equipment to avoid loss of availability.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #808080;\"><strong><em>Updates to this Privacy Policy<\/em><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #808080;\">This Privacy Policy may be revised and updated, which will be disclosed through our website.<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;100&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; 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